Privacy Policy – AdornLumi

Welcome to AdornLumi – we're genuinely glad you're here. Whether you're looking to brighten up your living room, add a touch of warmth to your garden, or find that perfect piece for your patio, we know that choosing to shop with us means trusting us with a little bit of your world. That trust matters deeply to us, and this policy is our way of being completely open about how we handle your personal information.

We've written this in plain, straightforward language – no legal jargon, no hidden surprises. Just a clear explanation of what we collect, why we need it, how we protect it, and what choices you have.

Who we are

Brand: AdornLumi
Website: www.adornlumi.com
Email: service@adornlumi.com
Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

If you ever have questions about your privacy or anything else, we're just an email away.

What we mean by "personal data"

Personal data is any information that can identify you – either on its own or when combined with other data. This includes things like your name, email address, phone number, and shipping details. It does not include data that has been completely anonymised so that it can no longer be linked back to you.

We follow the principles of legality, fairness, and transparency. We collect only what we genuinely need, use it only for clear purposes, and take reasonable steps to keep it safe.

How we keep you safe

Your security is important to us. We use personal data to help verify accounts, monitor for fraud, and investigate any suspicious or potentially illegal activity. This is based on our legitimate interest in keeping our products, services, and community secure.

What information we collect

Information you give us

When you interact with AdornLumi – whether you create an account, place an order, contact our support team, or participate in a survey – we collect the information you choose to share. This includes:

• Your name

• Email address

• Phone number

• Billing and shipping addresses

• Payment details (processed securely through our payment partners)

• Account login credentials

• Order history and preferences

• Any messages or feedback you send us

Information we collect automatically

When you visit our website, we may automatically gather certain technical information, including:

• The type of device you're using

• Your device's unique identifier

• IP address

• Operating system

• Browser type

• Usage patterns and diagnostic data

• Approximate location (based on IP address or GPS, if enabled)

This helps us understand how our customers interact with our site, so we can keep improving your experience.

How we use your information

We use your personal data for a few simple purposes:

To provide, improve, and develop our products and services

We use your data to process orders, manage your account, personalise your shopping experience, and carry out research and analysis. If you enter a competition or promotion, we'll use your data to administer that too.

To communicate with you

We may send you updates about your orders, important policy changes, or – with your permission – marketing messages about new collections, special offers, and inspiring ideas for your home and outdoor spaces. You can opt out of marketing communications at any time by contacting us at service@adornlumi.com.

For safety, security, and legal compliance

We may use your data to detect and prevent fraud, enforce our terms, or comply with legal obligations.

Cookies and similar technologies

Cookies are small text files stored on your browser that help us remember you and improve your experience. We use them to:

• Keep you logged in

• Remember items in your shopping cart

• Understand how you use our site

• Measure the effectiveness of our advertising

• Personalise content and offers

You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect how our website functions.

When we share your information

We never sell your personal data. However, we do work with trusted partners who help us run our business – for example:

• Payment processors to handle transactions securely

• Shipping carriers to deliver your orders

• Customer support platforms to help us respond to your questions

• Marketing and analytics partners to understand our audience and improve our services

These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us. We do not share your data with third parties for their own marketing purposes without your explicit consent.

International transfers

Because we work with partners around the world, your data may be processed in countries outside your own. When we transfer personal data internationally, we take appropriate measures – such as standard contractual clauses – to ensure it receives adequate protection.

Legal basis for processing (EEA residents)

If you reside in the European Economic Area (EEA), our processing of your personal data is based on one or more of the following legal grounds:

• Your consent (which you can withdraw at any time)

• Performance of a contract (e.g., processing your order)

• Compliance with a legal obligation

• Our legitimate interests (e.g., improving our services, preventing fraud)

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Delete your data (subject to certain exceptions)

• Restrict or object to our processing of your data

• Receive a copy of your data in a portable format

• Withdraw consent at any time (where consent is our basis for processing)

• Lodge a complaint with your local data protection authority

To exercise any of these rights, simply contact us at service@adornlumi.com. We may need to verify your identity before fulfilling your request, and we'll respond within 30 days.

Children's privacy

Our products and services are designed for adults. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete it promptly.

Third-party websites

Our website may contain links to other sites – for example, payment gateways or social media platforms. This privacy policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to read their policies before providing any personal information.

Data security and retention

We take reasonable technical, administrative, and physical measures to protect your data from unauthorised access, loss, or misuse. We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy – or longer if required by law.

Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revised version will be posted on this page with an updated date. Your continued use of our services after the changes take effect means you accept the updated policy.

Contact us

If you have any questions, concerns, or requests regarding this privacy policy – or just want to say hello – please reach out:

Email: service@adornlumi.com
Website: www.adornlumi.com
Brand: AdornLumi
Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province